What payment methods do you accept?
Firmoo accepts VISA, Mastercard, Maestro, American Express and PayPal.
How can I track my order?
Log in to your account on the Firmoo site. You will be able to see your order status in the order details.
How long will It take for my order to delivered?
The processing time may take longer than the times stated due to the complexity of the lens creation. Due to the current situation, Your order may experience delivery delay and the tracking information may not be updated timely. Also, the delivery may be delayed due to public holidays.
What is your return & exchange policy?
* 3-Month Warranty: Customers will enjoy a 3-month warranty (3 months from the date of receipt), covering any possible defect in materials and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care.
* 30-Day Exchange & Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt. Only shipping fees will apply. Each order is eligible for a one-time exchange/return.
When will I receive my refund?
Refund will be credited to the payment account originally used for the purchase.
* If you used a PayPal account to pay for the order, the refund will be back to your PayPal account within 3 business days.
* If you used a credit card/debit card to pay for the order, the refund will be back to your credit card/ debit card in about 30 days.