What payment methods do you accept?
Firsthand Supply accepts VISA, Mastercard, Discover Card, American Expenses, and PayPal.
How long does it take to ship an order?
Items ordered and paid for before 12 PM EST will ship that day. Items ordered and paid for after 12 pm EST will ship the next day. Firsthand Supply provides two options for shipping on their site with which they utilize USPS for. You will receive an email notification from them that contains tracking information once your order has been shipped.
Firsthand Supply ship internationally through DHL so ship times (and pricing) are very quick and much cheaper than they’ve ever been able to ship internationally. If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. Firsthand Supply, the seller, is not responsible for customs charges.
I just need an exchange, can I do that?
You certainly may Email them at email@example.com with your name, order number, and products you’d like to exchange. Merchandise and Bath Accessory sales are final.
What’s your return policy?
Firsthand Supply are confident you’ll love your Firsthand products but they understand that things happen and they’re not right for everyone. For a full refund, please use their Return Portal within 30 days of the ship date. Include your order number and the reason for your return request. Firsthand Supply will provide a prepaid return label for you to ship the product back. Firsthand Supply will process the refund when the product is received.
How long do returns take to process?
Once your return package is received by the Firsthand Supply team, it may take up to 5-10 business days for your credit card refund to appear on your statement.