What is the payment method?
FLESHLIGHT accepts Visa, Mastercard, American Express, and Paypal.
What are the requirements for free shipping?
Free shipping is offered on Domestic Australian Ground Shipped orders only. IE: orders within the continent of AUS. This is offered via Couriers Please and Australia Parcel Post. Free shipping is not valid on any express air freight service. Free shipping is offered on these qualifying orders once the order value reaches $150 AUD for Domestic orders. This amount can change from time to time, based on current promotions. Free Shipping is not valid on any Kiiroo products or the Liberator Mounts.
Do you ship to freight forwarders?
No, they do not ship to freight forwarders.
Do you require a signature for delivery?
Yes, they do not require a signature for delivery, but you can opt for Authority to leave or redirection with the transport companies once the order has been consigned.
How can I change or cancel my order?
Contact Us to change or cancel your order; they make no guarantee that the change can be made before the order ships. They regret any inconvenience this may cause you.
How do I return my package if I changed my mind?
Once you’ve received your package, contact them for an RMA number. DO NOT OPEN THE BOX! Simply write the RMA number on the box and ship the package to their facility. Use the address on Contact Us.
What items do you accept for return?
All items that are unopened and unused can be returned for product value. They will NOT accept opened/used items for return. All items must be returned within 30 days from the date the item is delivered for a product value refund. If you have any questions regarding a return please contact them using any of the methods listed on Contact Us page before returning any products as any used products that are returned will be thrown away and no refund or reship will be issued.