How do I check order status?
You can check the status of your order by clicking details and filling in the details they cannot offer real-time delivery status updates. Sometimes they don’t receive delivery confirmation from their local florist until the day after delivery.
I have not received my refund?
Please note this may take up to 7 working days to credit on your account or card. If you still haven’t received it please fill in the message box to let them know.
I want to cancel my order?
If you want to cancel your order at least five business days prior to the scheduled delivery date, you will be entitled to a full refund. For instance, if your order is scheduled for 16 March, you must contact them before 7 pm (CET) on 10 March.
Can I change or cancel my order?
You can modify your order details or cancel your order while it still appears as Created In your personal account area. If your order status is Being prepared, this means that one of their florists has already started work on it, so they cannot make any changes or cancel it.
Refunds will be processed in a maximum of 10 working days and will be paid using the same method of payment you used to make the purchase. The waiting time to receive your refund will depend on the card type used and your bank.
If your order was canceled according to the correct terms and you have not received your refund after 30 days, please contact them.
How can I request an invoice?
To request an invoice for your order, you should start a session in your FloraClub profile and enter the “Previous Orders” section. Once you have selected your order, you will see the “Request an Invoice” option. When you click on this option a page will appear allowing you to introduce your details and obtain your invoice.
If you’d like to change your order invoice, you simply need to follow the same process explained above and correct the corresponding details.
Are the products available in all the destination countries?
When you enter the website, you should first select the delivery country to check the flowers and plants available from their catalog. In each country, the delivery options may vary according to the climate and environment.
To obtain a real list of the products available, it’s very important for the delivery country selected to be the same as the one the recipient is located in. If you choose a product that’s available in other countries, but not in the one you selected for delivery, they will be obliged to cancel your order.
What is the payment method?
They accept Mastercard, VISA, VISA Electron, Maestro, PayPal, or Amazon Pay.