What shipping methods do GearBest use?
GearBest have three shipping methods, they are Flat Rate Shipping, Standard Shipping and Expedited Shipping. For a detailed explanation about each shipping method, destinations and approximate delivery times, please see:
Which countries do GearBest deliver to?
GearBest can deliver orders to most countries in the world. Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address). Please check Shipping Countries to get more details.
What do I do if something is missing from my GearBest order?
If a key part of your product is missing on delivery, here is how we can solve the problem for you:
Contact GearBest first, with your order number and product code; we will help to clarify what part is missing.
For major, expensive and integral product parts we may need to follow it up as a “lost/stolen in delivery”
If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.
My product has a problem, what do I do?
Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.
You are covered by our 180 Day guarantee.
So if the product doesn’t work, we’ll help you send it back to our returns address.