What payment methods do you accept?
Getnamenecklace accepts Visa, Mastercard, Maestro, American Express, Discover Card, Diners Club, and PayPal.
How can I change an order after placing it?
If you have already placed your order but you selected the wrong product or want to change the personalization details, please contact their customer service team.
* Please note that on all cancelled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
If you are changing the item with a monetary difference, they will send you either a payment request or refund, according to the difference. As each item is made uniquely and specifically for every customer, any changes made after an order has shipped will incur a 30% restocking fee.
Why didn’t get a shipping confirmation?
If you received the order confirmation but did not receive the shipping notification then this probably means the order is not out of production yet and has not been shipped. Once the tracking tool shows that your order has been shipped, you will receive a shipping notification within the next few days.
If for over a week, you still haven’t received your shipping notification, please contact them.
My address on my shipping confirmation is incorrect. What should I do?
You are probably thinking to yourself “How could this happen??”. You may have been really excited to place your order and missed a slight detail.
they can relate ;) But don’t worry, they can rectify this for you. If the address is missing an apartment number, or if there is a slight typo in the address, the order will most likely return to them. Once it returns to them they can easily update the shipping address for you. Please contact them with the following details:
*Name, Street Number/ PO Box, City, State, Zip code, Country
You can use your tracking number to track your order and see when it returns to them.
Sometimes the order does not return to them and gets lost in the mail. They are sorry for this. In this case, Getnamenecklace can offer to reorder your item to the correct address for you for a 30% restocking fee.
What is your return policy?
If you are unsatisfied with your product, please contact them once you get the item within 15 days. Getnamenecklace will be happy to exchange it for something else according to 99 days of Return Policy. Your original item will need to be returned before they are able to send your new item to production. There is a 30% restocking fee for the original item you ordered as each item is made uniquely and specifically for every customer. If the new item you have chosen has a different monetary value to your original item you will be sent either a money order or refund, whichever is appropriate. If you are not satisfied with this option, their customer support will work with you to find an alternative solution.