Giftware Direct
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Giftware Direct is a leading supplier of personalised giftware throughout Australia. Giftware Direct aim is to provide unique, easy and affordable giftware for everyday Australian’s, whether you are looking for the perfect gift for a loved one’s birthday or a memorable wedding gift, you are sure to find something to suit every taste! With Giftware Direct you can trust that your selected gifts will arrive safely & efficiently directly from the supplier.
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How long will production take?
Most items take approximately 5 -7 business days for production once all payment and info for engraving has been received. Some items take longer, these timeframes are outlined in the individual listings.
All production times shown are estimates only and will vary depending on the volume of work on hand. If your item is required to be sent within the advertised production time for a time critical event please contact us before or at the time of ordering to confirm this so that your order can be sorted appropriately.
Please note that Giftware Direct send artwork approvals for personalised orders to ensure you are happy with the design before production, with this in mind any time that passes between us emailing your approval and receiving the ARTWORK APPROVED confirmation back from your email will be added to the production times outlined, as there is no way your order can go into the production line without artwork approval being received. With this in mind we stress how important it is to keep an eye on your email during the following days after placing your order.
Rush Production
Giftware Direct also offer a rush production service on most of our items which can bring the production time back to 3 business days from approval. There is a surcharge of 20% of the order value or $20 (whichever is greatest) to add our rush production service to your order. This rush production service should be discussed with our staff by calling 1300 273 877 at time of ordering. Our staff will also need to talk you through how to add this rush production to your order.
What can I expect to happen after I place my order?
After you place your order you will receive a confirmation email to say that we have received your order.
Our graphic designer will then receive your order and set up the design for you to review. 12-48 hours later you will receive your artwork proof (time varies depending on how busy that period of time is). You can then review the artwork and approve it if you are happy with the design and details.
Once the artwork is approved, your order will move through to production.
When your order has been completed and dispatched, you will receive an email notification and a tracking number will be uploaded to your order history.
How much is shipping?
Shipping is FREE on all orders over $100.00, or $14.95 on all orders under $100.
My order has been shipped, why is my tracking not working?
Once your order has been dispatched you will receive an email to confirm that your order has been shipped and the tracking number will be uploaded in your order history on our website, you can access this by logging into your account. Although your order can be shipped, the online tracking data often updates overnight so there may be more tracking information to see the next day.
Phone: 1300 273 877
Email: [email protected]
Giftware Direct | ABN: 50159 506448,
2/5 Pavilion Place, Cardiff, NSW, 2285, Australia
Giftware Direct ships to Australia Only
Giftware Direct sells affordable, well thought out & personalised giftware for a variety of different occasions including weddings and birthdays. All products from Giftware Direct are sold direct and shipped Australia wide.
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