Why am I receiving multiple parcels if I only placed one order?
hardtofind bring lots of independent sellers together online, so you have one easy place to buy from them all. You only have to do the buying through the website, then your order will be passed onto each seller to make and ship to you themselves. And on the plus-side, it means extra days when you’re looking forward to getting more than bills through the letterbox.
I have only received one part of my order, where’s the rest?
Because hardtofind sellers send items to you themselves, rather than through their warehouse, parcels from different sellers will arrive separately. To get an idea of when you can expect your order, take a look at the delivery information nestled beside the product info on each item’s page.
If it’s been a while, or you’ve ordered more than one item from the same seller but they haven’t all arrived, you have our express permission to not be shy – and get in touch with them directly.
How long will it be until I receive my order?
The item’s product page is your friend here. Sign in to the website and go to My orders. Click on the order you’d like to check on, click on the name of the item and boom! You’re there. You’ll find the delivery details, including the estimated time frame, besides the product description.
How to return an item?
Sign in to your hardtofind account
Select ‘MY ORDERS’ from the ‘manage your account’ section
Choose the item you wish to return and click ‘RETURN ITEM(S)’