What is Herbspro payment method?
Herbspro accept VISA, Mastercard, American Express and Discover Card.
Do you ship Worldwide?
Yes, Herbspro ship Worldwide.
How long does it take to ship an order?
Most of their orders are shipped within 3 to 4 business days. You will receive via email a tracking number for your order. For more details, please refer to our Shipping Policy. In case of any delays/back-orders on orders, you will be notified via email.
Can I make changes to an order that has already been placed?
So long as the order is not yet packed and shipped. You may contact their customer service representatives on 510 324 2900 to check and advise of the changes.
Can I cancel my recent order?
Herbspro will be able to cancel your order if the product has not shipped out of their warehouse.
* Once the tracking number has been generated and uploaded under your order status, they cannot cancel your order.
* Should this happen, you can refuse delivery of the product or return it to them. On receipt of the product back to their warehouse, they will issue you a full refund in 2-3 business days.
For further details, please chat with them – one of their representatives will be happy to assist you on 510 324 2900 Monday to Saturday 6 am – 6 pm PST or email them firstname.lastname@example.org.
I received damaged, defective or wrong product received. What should I do?
Should you receive a damaged or defective item, contact their Customer Service on 510 324 2900 Monday to Saturday 6 am – 6 pm PST or email them email@example.com within seven (7) days of delivery.
Do you accept returns?
They offer a 30-day return policy. Please review their Returns Policy.