What is the payment method?
House Of Watches accepts payments from all major credit and debit cards, for your convenience they also offer to check out with PayPal.
When is my account charged for my order?
Your account is debited when the order has been placed when checking out using our secure online payment system, PayPal or paying by telephone.
How do I track my order?
Once your order has been dispatched you will receive a shipment email providing a Royal Mail tracking reference. Please go to royalmail.com/trackdetails and enter the reference. If you need further assistance, please contact the Customer Care team on 01562 312 226 or at [email protected]
Do you offer a click and collect service?
Currently, they do not offer a click and collect service, but this will be available in the near future.
My item is faulty, but is outside the returns policy, what should I do?
Please return the item to them at TH Baker 95 High Street Brierley Hill West Midlands England DY5 3AU. Your item will be assessed and then sent to the manufacturer for repair under the warranty. This process will take an estimated 4-6 weeks, depending on the nature of the repair. If they have any further information regarding this they will contact you on the details you have provided in either your cover letter or from your original order.
If the repair is not covered by the manufacturer’s warranty (such as accidental damage or wear and tear), they will contact you as soon as any estimate is provided. This repair will not be completed until agreement and payment has been provided by you.
How do I return something to you?
To return your item within the 30 days return policy, package the item carefully including a cover note/copy of the invoice stating if an exchange or refund is required. Please return to House of Watches Brintons House Exchange Street Kidderminster DY10 1AG. They recommend parcels are returned via a traceable insured delivery method. They cannot accept responsibility for an item we have not received, therefore a signed-for delivery option is advisable.
How long will it take for my refund or exchange to be processed?
The process returns on the day they are received. They do advise refunds can take up to 7 days to reach your account, depending on your card provider. Exchanges will be received within 3 working days.