What is the payment method?
Jack Rogers accepts VISA, Mastercard, American Express, Shop Pay, and PayPal.
How can I check the status of my order?
If you checked out by logging into your Jack Rogers account, you may check the status of your order by logging into your Jack Rogers account and clicking on the View Order History tab.
Customers who checked out as a guest can check the status of their order by contacting Jack Rogers Customer Service via email at [email protected] Please be sure to include your order number in your inquiry email.
How can I change or cancel my order?
Unfortunately, they are unable to cancel or change an order once it is placed. If you have additional questions about your order, please contact Jack Rogers Customer Service via email at [email protected]
What is your return policy?
Jack Rogers give a full refund on items with a Jack Rogers Receipt within 30 days of purchase. After 30 days, items are not eligible for return. Final sale products: Products marked with “final sale” and end in $.99 are not eligible for returns or exchanges. Original shipping charges are not eligible for refund on orders.
How soon will I get my refund?
Once your items are delivered back to their warehouse, you’ll get your refund typically within 5-7 business days
*Due to COVID-19 their warehouse is taking extra safety measures and processing may take up to 10 days.