What is the payment method?
Jacques Loup accepts Visa, Mastercard, Carte Bleu, and American Express.
What are the delivery options?
• Click & Collect - Buy online and collect your order in their shop located at 21, rue d’Antibes, 06400 Cannes - From 9.30 am until 7 pm. - Delivery is FREE
• Delivery by UPS - they have chosen this transporter to ensure high quality and secured delivery of your purchased products.
When will my order dispatch?
1. France 3 working days
2. Europe 5 working days
3. Middle East 10 working days
4. USA 10 working days
What is your taxes policy?
If you have placed an order for delivery outside of the European Union, please note that customs fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver.
Unfortunately, Jacques Loup do not have any control over the amount imposed nor are they able to estimate the fees as the customs regulations vary from country to country.
What is your return policy?
The products need to be returned in their original packaging, be in perfect state within 14 days that follow the notification of the buyer’s decision to the vendor. Returns need to be carried out in their original state and be complete (packaging, accessories etc) for their remarketing in new condition, and accompanied with the invoice. Damaged, filthy or incomplete products will not be taken back. The first return delivery costs are paid by Chaussures LOUP. Any following returns are paid by the Buyer.