Do you ship Internationally?
Yes, they ship Internationally.
What is the payment method?
They accept PayPal, Visa, Visa Debit (Delta), Mastercard, Solo, and Switch.
Can I return the product?
They are happy to refund or exchange goods. All customers wishing to return an item must download & fill out their Returns Form. Please include your fully completed form with your return back to them. If an item purchased from Jewel First does not fit or is unsuitable the item can be returned for an exchange or refund. You have 14 days from the despatch date to return the item, which must be returned in its original unused condition with all packaging. You are responsible for the return postage charge.
In the interest of hygiene, earrings are non-returnable.
* Please note: They offer a 3 months warranty on their sales items for manufacturing faults only, and not wear-and-tear.
When returning items from outside the United Kingdom, please ensure the parcel is clearly marked as a return/repair. If any customs charges are applied, this will be deducted from the value of any refund. If the item is to be exchanged, they require payment of the customs charges prior to sending out your exchange.
Can I exchange the product?
When an item is to be exchanged you will be charged for the postage of the replacement item. Please SEND £3.95 TO [email protected] VIA PAYPAL to cover the cost of additional postage and packing.
Where there is a price difference between the items, they will call you to take your card details to take payment if extra funds are owed, or they will credit your account if they owe funds to you. They will always credit the original source of payment.
They do not accept responsibility for parcels being returned to them that are lost in transit and strongly advise that returns are sent by using an insured signed for service.
Returns, exchanges, and repairs are processed in the order that they are received. Although they strive to process them as quickly as possible, please allow 14 working days for your request to be processed. Please allow additional time during peak times such as Valentine’s Day, Mother’s Day, and Christmas. Please note – failure to supply relevant return paperwork will delay how quickly your return is processed.
When will I receive my refund?
All goods must be received by them in perfect and unused condition within 14 days of receipt for a full refund (excluding our postage costs) – please retain the proof of postage. Refunds will be made to the original source of payment.