What payment methods do you accept?
J.Jill accepts VISA, Mastercard, American Express, Discover Card and PayPal.
How much time does it take to receive an order shipped abroad?
Delivery time is from 10 to 14 business days (Mon–Fri) from the date the package is shipped.
Do you offer expedited delivery options?
Quick Delivery is guaranteed in 2 business days (Mon–Fri) when ordered by 3 p.m. ET. Add $8 to the Standard Delivery Fee. Express Delivery is its overnight delivery service. Add $15 to the Standard Delivery Fee. If you select Express Delivery and place your order after 3 p.m. ET, add 1 business day (Mon–Fri) to the delivery time.
How will I know when my order ships?
J.Jill will send you an email confirming that your order has shipped.
Can I obtain my tracking number?
Yes. Your tracking number will be included in the email confirming your shipment. Please allow 24 to 48 hours for tracking information to be accessible through carriers’ tracking systems.
How do I exchange an order?
By phone: Call J.Jill toll-free at 1.800.343.5700, 7 a.m. to 11 p.m. ET, seven days a week and they will send your replacement item/s right away.
By mail: Enclose the items you would like to exchange, along with the completed shipping invoice indicating what you would like in exchange.
How do I cancel an order?
To cancel an order, call one of J.Jill Customer Service representatives toll-free at 1.800.343.5700, 7 a.m. to 11 p.m. ET, seven days a week, or chat live with a Customer Service representative via their live chat.
What is your return policy?
They are happy when you’re happy. If you’re not completely satisfied with your J.Jill purchase, they will gladly accept eligible returns of unworn, unwashed, undamaged or defective merchandise within 90 days of the original purchase. If returned with the original receipt, you’ll receive an exchange, refund or credit for the original purchase price. If returned without a receipt, you’ll receive an exchange or merchandise credit for the current selling price.