What is Jockey payment method?
Jockey accepts all major Credit/ Debit Cards and PayPal.
Where does Jockey ship?
Jockey ships within the countries that are available during the checkout process.
What is Jockey return policy?
For products purchased online and delivered within Australia, they will accept returns for change of mind within 60 days from the date of receipt, or if faulty. Returns are not available for underwear (briefs only) and hosiery, unless faulty. Goods can be returned using a Reply Paid address at no cost to you. For a change of mind returns, items must be unworn with tags still attached.
How can I request a return or refund?
You can create a new return request using our online returns system. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email.
How long will it take to receive a refund?
Once your refund has been approved and you have received your number to complete your returns label, simply send the item back to them. In Australia, we have teamed up with Australia Post to enable you to track your return using the Australia Post article ID on your return label. Upon receipt of the item, they will refund/credit your account in approximately 3-5 business days. Please note: It can take up to 30 days for the return to be received and the replacement/refund to be issued.
