What are your payment options?
Their payment options are listed in the footer of their website and they include VISA, MasterCard, American Express, AfterPay, ZipPay, ZipMoney, and PayPal.
Do you deliver outside of Australia?
Unfortunately no they do not sell or ship products outside of Australia.
How long will it take to receive my order and how do I track it?
For all estimated delivery times for your state please visit their Shipping Policy page. They will provide you with tracking details after your order has been dispatched usually within 48 hours after you purchased.
What is John Cootes refund policy?
They have a 24-hour change-of-mind refund policy, which means you have 24 hours after placing your order to cancel it and receive a full refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Can I cancel or change my order?
They will cancel your order without penalty if you notify them within the first 24 hours after you have made your purchase. For more information on their Refund policy visit their Refund Policy page.