What are Jojo's Secret payment methods?
Jojo's Secret accepts VISA, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay and PayPal.
Does Jojo's Secret ships Worldwide?
Yes, Jojo's Secret ships Worldwide.
What is your return policy?
Jojo's Secret hope that you are delighted with your purchase. However, if you wish to return your order for an exchange or refund. Simply return the item to them in its original condition, note, they will accept returns sent back within 14 days of receipt of delivery (returns received outside of the 14-day period will not be approved).
Please ensure that the item(s) are returned in their original, unused condition, in their original packaging with any enclosed documentation. Any tags must still be attached and packaging unopened. Ensure that briefs are tried on over your own lingerie – unfortunately, they cannot accept returns on open packs of hosiery.
What is your refund policy?
Refunds are generally processed within 10 working days of receipt, to allow for the inspection of the products, slightly longer during busier times. Jojo's Secret will issue a full refund upon completion of the inspection, excluding the original delivery charge, onto the original payment method, refunds cannot be issued to third parties. You will receive an email to update you once the order has been refunded.
If you have not received your refund within 15 working days, please check your emails and spam email folder in case their message has been put into the wrong folder. If nothing has still been received please contact customer services at jo@jojossecret.com and they will be more than happy to help.
Do you offer an exchange?
Jojo's Secret can only offer exchanges on the same product. Where available, replacement items will be dispatched within 14 days, to allow time for the original product to be inspected. If your chosen size is not in stock, you will automatically be refunded (minus the original delivery charge) and will be notified accordingly via email. If you would like alternative items, please place a new order on their website, or alternatively, please contact customer care jo@jojossecret.com.
