What is the payment method?
J.R. Dunn accepts Visa, American Express, MasterCard, and Discover.
How do I track my order?
Upon shipment of your order, they will email you the tracking information.
Do I have to pay sales tax on my order?
J.R. Dunn Jewelers, as an online retailer, is not required to collect sales taxes on internet sales into states where they do not have a physical presence. Since they are located in Florida, sales made and shipped to clients in their state are subject to a 6% sales tax.
For clients outside of Florida please consult your accountant or qualified tax professional to understand what your obligations are. It is important to note that clients who live in a state that collects sales tax may be technically required to pay the tax to their state even if they don’t collect it.
How do I change quantities or cancel an item in my order?
Click the “My Account / Order Status” link at the top right-hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable, contact them to change.
What is your return policy?
J.R. Dunn makes buying online risk-free with the guaranteed assurance of their return policy. They want you to be happy with your purchase, so if for any reason you are not satisfied, you can return any item without custom engraving or sizing in its original condition for a refund or an exchange. Refunds will be credited in the same form as they were paid. Limits apply on Special Order items (special size, metal, etc.), so please contact them for details on what items are special order.
Jewelry: 30 days from the date of delivery with Nov & Dec returns extended to Jan 15th for online purchases only.
*Watches and Watch Straps: 10 days from the date of delivery for online purchases.
*Mounted/Unmounted Loose Diamonds: 10 days from the date of delivery for online purchases.
Shipping is not refundable. Return shipping charges will only be refunded due to discrepancies and errors of JR Dunn Online. They only refund up to the price of standard ground shipping.
Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.