Who pays for the postage if a mistake is made?
Where Kingsize has made an error on your order or the goods are damaged in transit, Kingsize Big & Tall will pick up the return freight charges. If the goods are faulty and require to be returned they will also pay for the return postage.
How long will it take to receive my order?
All internet orders may take up to 14 working days to receive. More often than not you will get your order within 7 days. If you get an order earlier than that then your just lucky. Many of the items you order will need to be transferred from other states. All parcels will be sent via NZ Post. You may request alternative delivery arrangements by emailing me on firstname.lastname@example.org
I placed an order on Friday night Today is Monday, where is it?
Kingsize Big & Tall‘s mail order guys work Monday to Friday, party all weekend and then arrive fresh on Monday morning. Most items will be available within 14 days. Kingsize Big & Tall sometimes get the product to you the within 5 days, in fact they often do, but they cannot promise that sort of speedy Gonzalez sort of service every time.
Can I order if I live outside of New Zealand?
Yes, you can. But it will cost you more. Kingsize Big & Tall will also have to identify you and they will ask for proof of ownership of the credit card you are trying to use. If your from Africa (Nigeria), Romania or some place with dubious operators or concurrent scams, forget it!