What payment methods do you accept?
Kulie Bike Bags accepts all majors of Debit and Credit Cards.
Where does Kulie Bike Bags delvery?
Kulie Bike Bags delivers to the Worldwide.
How do I file a claim?
Use the form below to begin the claim process. Make sure you have images of the defect and proof of purchase before starting your claim. They will not extend warranty coverage without an order number and receipt that match you and your purchase.
Do I have to return the damaged item?
Yes, they do expect to have all defective items returned to our warehouse within 15 business days of the claim date. Failure to return damaged items may result in a declined future warranty claim. For second claims, they require the damaged item to be returned before a replacement will be shipped. Most of their bags are hand stitched and they are able to repair and reuse returned bags in several cases.
Can I just get a refund instead?
Nope. They don’t offer refunds and returns for items qualifying for warranty coverage. If approved they will send you a replacement of the item in question. They can only support an even exchange, they cannot allow bags to be changed or swapped out.