Can I make an exchange?
Unfortunately at the moment, they are unable to accept exchanges online, however, they are working on opening up the possibility of this soon.
I have not received my order. What can I do?
If you have not received your order, in the first instance check your tracking documentation and then CONTACT US. If your tracking shows delivery has been successful, however, you have not received your order, you may be able to claim for denial of receipt. Please follow this LINK to submit a denial of receipt.
What payments methods do you accept?
Their standard payment types available in all countries are American Express, Visa, Visa Electron, MasterCard, JCB, Maestro, PayPal and Amazon Pay.
Has my return been received?
Within the 2-3 working day of your return being received by their warehouse, you will receive a confirmation email with details of the item you have returned and the amount that will be refunded to the original payment method.
Do you offer VAT refunds?
Unfortunately not, it is the customer’s responsibility to adhere to their local tax regulations; this includes import duty and VAT. For orders inside the EU VAT is applied to the invoice, for orders outside the EU VAT is not included in the price nor shown on the invoice.