What is the payment method?
Madame Tussauds accepts VISA, Mastercard, American Express, and PayPal.
How do I book tickets online?
All tickets include entry to Star Wars and Marvel Super Heroes experiences.
Please be advised they strongly advise guests to pre-book online to avoid disappointment. To save time on the day print your tickets at home by selecting the [email protected] option at checkout. Once printed please head to your designated door number for entrance.
If I have purchased tickets for someone else, how do they collect their tickets?
If you have purchased tickets intended for someone else and the cardholder is not attending on the day, then the cardholder will need to write a signed letter of authorization to the named person collecting the tickets, including the below details:
* Name of cardholder*
* Name of person collecting tickets
* To collect the tickets from order number
* Booking reference
* Paid for by my card
* Last 4 digits of the credit card used
The named person collecting the tickets will also need to bring a valid photo ID along with the signed letter.
Please be aware if you are collecting a Merlin Annual Pass the card used for payment will ALWAYS be required and the pass/es will NOT be issued without it.
Can I redeem my 2 for 1 voucher online?
Not all 2 for 1 voucher can be redeemed online, and in most circumstances can only be redeemed on the door when presenting the voucher and purchasing a full-priced adult ticket to get your second person in for free.
However, some 2 for 1 promotion are available to pre-book when following the instructions as advised on your voucher. For more information please check the terms and conditions on your voucher.
How do I access the Booking Portal?
You can access Booking Portal via your email confirmation or via the login page.
Please note Booking Portal for single admission tickets to Madame Tussauds London is only available for those who purchased online from 07/10/2020 onwards.
Can I amend my tickets to an earlier time or date on Booking Portal?
No - your tickets can only be amended to a date or time that is later than your original booked date or time.