HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
They ship all of their products through the United States Postal Service: Free Standard Shipping: First-Class mail is provided to you at no cost and will arrive in 5-7* business days.
Priority Mail: For an additional $7.00, priority mail will arrive in 3-5* business days.
*Please note, USPS does not operate on Sundays or federal holidays. For any other questions regarding shipping, please send them an email at [email protected]
WHAT IS YOUR REFERRAL PROGRAM?
Maddyn referral program is simple – when you refer a friend, you both will receive a $10 credit! Just give a friend your order number and have them send them an email to [email protected]
with this information along with their order number. They will then credit both you and your friend’s order with $10 each. The best part? There’s no limit on referrals. Invite as many friends as you want, and they will credit you $10 every time.
HOW DO I KNOW MY SHIPMENT IS ON ITS WAY?
Once your order has shipped, you will be sent a shipping notification via email with USPS tracking information. Please check your junk/spam folder for this email. If you feel USPS has lost your order, please contact your local branch immediately to inquire about your lost package. You can also contact USPS customer service at 1 (800) 275-8777. After contacting USPS, please also email Maddyn at [email protected]
with your order number. Maddyn is not responsible for lost packages.
HOW DO I RETURN A PRODUCT?
To make a return during your 30-day trial, simply send an email to [email protected]
with your order number stating that you are requested a return and refund. They will reach out to you within 1 to 2 business days with instructions on how to proceed with the return. Once the return process is complete, a full refund will be made to your original form of payment. Refunds may take 5 to 7 business days to post to your bank or credit card.
HOW DOES THE 30-DAY MONEY-BACK GUARANTEE WORK?
Maddyn 30-day Money-Back Guarantee is available to every first-time buyer. The trial period begins on the day you receive your package in the mail. If you are unsatisfied with their product within the 30-day period, you can send it back and request a full refund. They encourage you to try their products for the full 30 days to allow for your body to adapt, but they will accept the return at any time. And of course, if there is any shipping damage or a problem, they will do everything they can to make it right.
WHAT IS YOUR RETURN POLICY?
Maddyn offers a 30-Day Money-Back Guarantee. If you are not completely satisfied with their products for any reason, simply let them know by emailing [email protected]
or through their “Contact Us” page with your order number, and they will give you a full refund. If you are not achieving your desired results, feel free to use the entire bottle before asking for a refund.