What is the payment method?
Mana Artisan Botanics accepts VISA, Mastercard, American Express, and JCB.
Where do you deliver?
Mana Artisan Botanics delivers worldwide.
My tincture/oil has specks in it, is this normal?
Sediment is a natural occurrence in tinctures and infused oils that have remained stationary for an extended period of time and is a result of plant particles falling out of suspension. Nothing is wrong with your products, simply shake them well to integrate the particles back into the solution.
Can I give Mana products to my pets?
Since all mammals have an endocannabinoid system, their products are suitable for pets, as well.
How do you ship your products?
Currently, their products are shipped via U.S.P.S. First Class Mail. Due to their extreme distance from most places, overnight shipping is not possible. Orders are processed within 5 business days of receipt and usually arrive in most US destinations within 7-10 business days. International orders may take 4-6 weeks depending on the destination. All rates are calculated at checkout. Import taxes or duties and customs fees are the responsibility of the customer. Please be informed of any additional costs.
What is the return policy?
Their policy lasts 30 days. Unfortunately, they can’t offer you a refund or exchange after 30 days following your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, they require a receipt or proof of purchase.
What is the refund policy?
Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. Mana Artisan Botanics will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.