What is the payment method?
Manchester City accepts VISA, Mastercard, American Express, JCB, Maestro and PayPal.
How long will it take to process my orders?
* For UK Orders: Delivery takes 1-3 working days from when the order leaves Manchester City warehouse.
* For International Orders: Orders are usually delivered within 10-20 working days depending on your location but if it takes longer than this, please allow up to 25 working days from the date your order leaves Manchester City warehouse.
How can I track my orders?
Once your order ships from Manchester City facility you will receive a confirmation email. Depending on the method and destination of your order will determine if your shipping confirmation contains tracking.
What is the return policy?
Manchester City Return Process is simple. You can return your merchandise up to 90 days from the date of despatch of your package. Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. It can take up to 14 working days for your refund to be processed. You will receive a confirmation email once this is completed. All return charges are the customer’s liability.
How do I return an item?
* Visit Manchester City Returns Portal and follow the instructions provided. Please have your Order Number and Postal Code ready to complete this process. This was sent to you in your Order Confirmation email.
* Once you have completed the return steps on screen, select your return method and download the returns label provided.
* Attach the provided label to your return package and drop it off at the nearest drop off point.