What if I change my mind?
If you decide you require a different colour or size in the product you have ordered, or no longer need it, simply contact us before the order is dispatched and they will do our best to amend or cancel the order for you.
How do I cancel my order?
If you have recently placed your order and it has not been despatched, Mastershoe & Myshu can easily cancel the order for you. Simply contact them either by telephone (01225 344501) or e-mail them ([email protected]
I haven’t received any confirmation of my order?
When an order is placed an email will automatically be sent to the email address provided to confirm the order. If you haven’t received this email please first check your ‘spam’ folder.
How do I change my delivery address?
If you require your order to be shipped to a different address than is shown on your order, please send Mastershoe & Myshu an e-mail with the correct address. They will change addresses as far as we are able but please be aware due to some restrictions it may not be possible for security reasons, this is to protect both ourselves as the seller and you as the customer.