Where does Mercedes-Benz Formula ship?
Mercedes-Benz Formula provides Worldwide shipping.
Can I cancel my order?
You have the right to cancel this contract within 14 days without giving a reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
How do I arrange a return?
Please contact Mercedes-Benz Formula’s customer service team to arrange your return. They will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details, they will provide you with a unique returns authorisation number and all the necessary information to arrange the return. Please package the item securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you send your item to them. Proof of postage does not cost anything but without it, they may not be able to process your refund or replacement in the rare event that your item is lost in transit.
Will you refund my postage costs to return an item?
They are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
- If we sent you the wrong item
- If the item is damaged or faulty
- Where you are returning a substitute item that you do not want to keep
Mercedes-Benz Formula will not refund postage costs to return items that are unwanted or no longer required. These costs will need to be covered by you, again they recommend using a delivery service that insures you of the value of the goods. They will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.