What payment methods do you accept?
MeUndies accepts all major Debit Credit Card.
Where do you ship?
MeUndies ships all orders from their warehouse in Los Angeles, CA to everywhere in the world including P.O. Boxes and all military locations via their APO, FPO, and DPO addresses.
My tracking information shows as delivered but I don’t have the package. What should I do?
Please contact your local carrier to see if a parcel has been left for you. In certain cases, a parcel will be left with a local carrier’s office if the recipient is not available for delivery. In most cases, however, the parcel may be misdelivered to a neighbour or nearby address and just needs a little extra time to find its way into the right hands. If you have not been able to locate the parcel, please submit a request so they can investigate further.
Do you offer expedited shipping?
MeUndies now offers expedited shipping options for US customers via FedEx.
What is your return policy?
If you don’t love your purchase for any reason, they accept a return for a full refund. That’s it. It’s that simple. Submit a return request and include your order number to start the process. Retail returns and exchanges purchased at the Century City Mall are handled in-store only. For U.S. orders, they offer free return postage. For all international orders, including Canadian orders, return postage is not provided.