Where is the return address?
After you submit a return & exchange application, Milanoo will contact you within 24 hours to confirm the situation and propose a solution. Milanoo will email you with the return address and precautions after accepting the application. If you return the package to an incorrect address, they will not be able to refund or exchange the item for you.
Can I return the items to you without applying for a Return & Exchange?
If you want to return or exchange, please be sure to submit a Return & Exchange application, otherwise, Milanoo will not be able to process refund or exchange for you.
What information do I need to provide for a refund at Milanoo?
If you paid by credit card or PayPal, you do not need to provide any information, Milanoo will refund to your credit card or PayPal account.
If you paid through Western Union or Bank Wire Transfer, you need to provide your bank account information then they will refund to your bank account.
How long will it take for me to receive my refund?
The time for you to receive your refund depends on the payment method you used. Here are the expected times of each payment method:
Credit card: 5-15 business days
PayPal: 3-5 business days
Western Union: 8-15 business days
Bank wire transfer: 8-15 business days