Question 1

What is the payment method?

Accepted Answer

Milkman Grooming Co accepts VISA, Mastercard, American Express, Bitpay, Afterpay, Zip Pay, and PayPal.

Question 2

What is the cancellation policy?

Accepted Answer

* Orders may be cancelled at no charge by contacting them via email or phone within an hour of ordering. As all orders are dispatched promptly by a third party fulfilment house, they cannot guarantee that cancellations occurring after one hour will allow sufficient time for the order to be removed from the system prior to it leaving the warehouse.
* Orders cannot be cancelled once it has been dispatched and you will be liable for the full amount of the order and shipping charges.

Question 3

How to apply discount codes in the online store?

Accepted Answer

Once you check your cart to ensure it has all the products you want, and have calculated shipping, clicks upon the “Checkout” button. This should take you to a “Customer Information” page where you will fill out your personal details, to the right of this page should be a green pop-out, showing you the products which you are purchasing. In the white box labelled “Gift card or discount code” you can place your code which will have a varying resulting impact on the price (e.g. 20% off). NOTE: You cannot apply two discount codes at the same time.

Question 4

I am unhappy with my product, what should I do?

Accepted Answer

This is a very rare occurrence with Milkman products, however, if you do have a problem, whether it be a broken component of the product or you do not find it satisfying then send an email to their friendly team who can organise a return, refund or store credit. Email: admin@milkmanaustralia.com

Question 5

What is the return policy?

Accepted Answer

* Any discrepancies between what you ordered and what they shipped to you must be reported within 5 business days of receiving your order. No returns or exchange for discrepancies will be allowed after 7 days from receipt of your order.
* It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on their behalf). International returns can also be accepted for being faulty or damaged. Please provide full tracking details (airway bill or tracking number) so that they can monitor the parcel being sent back.
* For retail customers, if you are not satisfied with any of their products, notify them by email within 30 days of receipt of the goods and they will provide a full refund. If you notify them after 30 days, they will endeavour to take remedial action that will be assessed on a case by case basis.
* Nothing in their returns policy is intended to contradict your rights or the consumer guarantees under Australian Consumer Law. To understand the consumer guarantees, please see:
http://www.consumerlaw.gov.au/content/the_acl/downloads/consumer_guarantees_guide.pdf

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