What methods of payment do you accept?
Millets accepts credit or debit card that either is a VISA, Master Card, Switch, Maestro, Delta, or American Express card. It is imperative that you provide the cardholder’s name as it is shown on the card, and address exactly as it appears on the card statement.
How do I cancel my order?
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with them.
In this case, they will refund the price of the item in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to them. In all cases, the goods must be in their original condition and will be inspected on their return. If you decide to cancel your order under the terms outlined above then you must let them know in writing (e-mail is fine), quoting the order number.
When will I receive my refund?
Please allow up to 21 days to receive a refund for item/s returned to their Returns Centre.
What if my item becomes faulty?
If you are concerned that your item may be faulty please let them know straight away by taking the item into your local Millets, Blacks or Ultimate Outdoors store or by contacting their customer care team. They will try and resolve any issue with a faulty item as quickly as possible but they need you to tell them as soon as you discover a problem.