What payment methods do you accept?
Mistral accepts VISA, Mastercard, Maestro, and PayPal.
Do you ship Internationally?
Yes. Mistral ships Internationally except the Philippines and South Africa.
Can I return any unwanted items via a store?
Yes, you can return to any Mistral store (not stockist). The store cannot give a refund. However, they can return the goods to the Head Office for refund, saving you the cost of postage.
What are the cut off times for express delivery?
Orders placed before 2 pm Monday to Friday will be despatched same day on a 24-hour service. However, Mistral cannot guarantee Saturday deliveries. They do not offer express delivery during sale periods.
How do I return an item?
Either use the returns form sent with your delivery & follow the instructions or pop your return back to one of their stores, they cannot refund you but they will send it back to head office for processing for you. They do not offer free returns.