What payment methods do you accept?
Monica+Andy accepts VISA, Mastercard, American Express, Discover Card, Amazon Pay and PayPal.
Can I include a gift message?
Yes, When you add gift wrap, you can include a personalized gift message. Gift messages are handwritten on gift notes and included in the gift box.
When will my order ship?
If an order does include personalization/embroidery, please be aware personalization extends standard shipping + fulfilment time by 7-10 business days. When an order includes both embroidered and non-embroidered items, they wait to ship the complete order as one shipment.
Can I edit my shipping address?
If you need to update your shipping address, please contact [email protected]
and they will do their best to make the change.
How long does shipping take?
Currently, carriers are NOT currently guaranteeing shipping times. More information here. Typically, our standard shipping is via USPS First Class and FedEx. Due to nationwide carrier delays, please allow extra time for your package to be delivered (can be up to 3-4 weeks on occasion).
What is your returns and exchanges policy?
* Returns can be started with an order number or email address.
* Unwashed, unworn items purchased within 90 days with an order number are eligible for return.
* All international orders, as well as personalized, embroidered, sale and items sold as “final sale”, are final sale and are not eligible for return or exchange.
* Once the return is received and processed, orders will either be refunded to the original payment method or for store credit to use towards a future purchase. All domestic Gift returns will receive store credit that can be used to shop online or in a Guideshop.
* All domestic Gift returns must be accompanied with an order number or record of the sale to be accepted.
* Shipping fees are not refunded.
* You have 14 calendar days from the day you receive the return label (via email) to send your items back.
* Please include the original packing slip from your order with your return.
* If no packing slip is included, your return might not be accepted.
* If no record of sale is available, we reserve the right to refuse the return and ask for personal identification.
* If items in the return are significantly used or not in resellable condition, we also reserve the right to refuse the return and will mail back the items.
* Shipping costs will not be refunded.
When can I expect my refund?
Monica+Andy aim to process returns as quickly as possible. You will receive a notification as soon as they finish processing your return. In times of high order volume, it may take them longer to process your return.