What are the payments methods?
Monterrain accepts payments through VISA and all major credit cards and PayPal.
Where do you deliver?
Monterrain delivers to the selected regions available in the checkout.
Do you accept returns?
Yes, you can return your items to them in an unused and saleable condition within 14 days of receipt.
Can I cancel my order?
They appreciate that circumstances could arise in which you may need to cancel your order. This is possible, but please be quick to request a cancellation. Unfortunately once an order has reached a certain point in the dispatch process, it can no longer be cancelled, but if you can email customerservices@Monterrain.co.uk as soon as possible, they can try to help you. Please note that all orders placed before 5 pm will be dispatched the same working day.
How long will it take for you to refund me?
They aim to refund you as soon as your return has been received by them and they will email you when your refund has been processed. The money may take 3-6 working days to show in your account. Unfortunately, these timescales are dependent on your card issuing bank/PayPal and are completely out of our control. Once they have issued the refund, there is nothing they can do to make this go back into your account any quicker.