Do you charge Customs, Duties and Import Fees?
Mountain Steals is not responsible for customs delays or any duties, tariffs, Value-Added Tax (VAT) or other fees which may be incurred with your purchase. If you refuse a package after it has shipped and cleared by customs, they will deduct all fees associated with the package return from your refund.
How to do a return & exchange?
To mail the product(s) back to us, click the link below to create a prepaid UPS Ground return label. This offer is available to U.S. customers only, with restrictions to some Alaska residents due to the address location being outside of the UPS service area, and a $7.95 shipping cost will be deducted from your refund. Shipping and processing your return will take 10-15 days. Once processed, they will send you a Return Confirmation Email. Your credit card company may take another 2-5 business days to process. It will take anywhere from 12-22 days from the time you ship your return until it shows on your credit card. Offer available to ship within the contiguous U.S. only and on products that do not require freight shipping.
Can I exchange the item?
They do not guarantee that the product you want will be in stock by the time they receive your exchange request. To ensure that you get the new product faster and while it’s still in stock, create a new order at MountainSteals.com, or CHAT and we will help facilitate. Then, send the original product(s) back to them for a refund. Keep in mind that you will be charged for both items until the original is returned to them in sellable condition.
What is your return policy?
You can return your item(s) within 30 days as long as it’s still in “sellable condition.” This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags. All electronic items, except for drones, must be returned within 30 days of receipt. Items such as drones and rooftop tents must be returned within 15 days of receipt. Proof of purchase is required for all returns and exchanges. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary.