What payment methods do you accept?
My 1st Years accepts all major Debit & Credit cards.
How will I know my goods have been dispatched?
As soon as they have dispatched your order, you will receive an email from them confirming the details of your purchase and the delivery method you have chosen. Your dispatch confirmation will also contain details of how to track the progress of your delivery. You can also log in at any time to see the status of your order.
How can I track my order?
Tracking details of your order will be emailed to you with your dispatch confirmation. Alternatively, if you are a registered customer, these details can also be located within your order history, simply by logging into your account area and viewing your order history.
How are the products personalised and packed?
Most of their products are personalised using embroidery. It provides a much better effect than the print alternatives and creates a permanent effect on the items improving their appearance. However, they also offer some engraving and print alternatives on certain products where this method looks best.
What if I received a damaged item?
If for any reason they have made a mistake with the personalisation or there is a faulty product, they will ensure that the mistake is resolved immediately.