I live in the Sydney Metro area (20km from CBD) and want my order delivered within 2 hours. How do I arrange that?
If you have a postcode beginning with a 2 you can choose faster delivery options at the CheckOut. You will have the option of 2 hour, 4 hour and same day delivery. The delivery fee will depend on your distance from MyBottleShop, the time of the day and how busy the delivery drivers are. At this point in time the 2 hour delivery service is only available from 9 to 5 Monday to Friday. In 2017 the service will be extended to night time and weekend deliveries - first for Sydney customers then gradually rolled out to other Australian capital cities. You may check the fee prior to checkout by using the Shipping Cost Calculator.
When do I receive my $20 Coupon for becoming a subscriber?
You will receive your coupon code by email in about 3 days from when you signed up. Please add MyBottleShop to the safe senders list so your coupon doesn’t go to your junk email.
Can I track my parcel to see where it is?
1. Status of the order within the warehouse
At any time after you have placed your order, you can Track your Order at your “My Account” section . You must have setup an account to use this feature. (If you checked out as a guest, you cannot track your order in our warehouse.) You will be able to track the status of your order e.g. processing, packing, shipped, back order, pre order and so on…
2. Your order has been shipped from the warehouse
MyBottleShop uses a number of courier options to send our parcels around Australia and around the world. Each order is entered by MyBottleShop into the couriers tracking system. Once the parcel is consigned in our warehouse, the courier company will send you tracking updates by email so that you know the status of your parcel. You can use this tracking number at any time to track your order by visiting the courier company’s website. If for example Sendle is the courier company, Google “track sendle parcel” and then enter your tracking number.