What is the payment method?
Name Necklaces Direct accepts VISA, Mastercard, American Express, Maestro, Sage Pay, and PayPal.
Where are your items made/manufactured?
All their items are made by us to order or imported and customised by them in our UK workshop.
My item is a present for someone can I get a gift box?
All of their items come with a luxury gift box as standard and optional gift wrap is available to purchase on each item page.
I need my item by a certain date, what should I do?
If you are in the UK they offer a PRIORITY SERVICE delivery option - delivery dates are shown if you click on Delivery on the item page under the product description. You will also be able to select PRIORITY SERVICE at checkout where the delivery date will also be shown.
If you are outside the UK we have an international EXPRESS delivery option which is a maximum of 6 working days delivery from ordering.
How long will it take for me to receive my item?
Their workshop is open 7 days a week, but they only post Monday to Friday. Your item will be made and dispatched according to your chosen postal option. You can see details of the postal & dispatch options they offer by clicking on Delivery underneath the Product Description and again at checkout before completing the order.
I have a problem with the item I received, what should I do?
If you have received the wrong item, something is missing or there is a spelling mistake made by us, please send them an email using the contact form with your order number and the issue. Name Necklaces Direct will request photos of the issue for their records before they can proceed with any replacement and they may also request the return of the item.
If there is a possibility that the item is faulty they may ask for images or for you to send the item back to them for inspection before an exchange is sent.
When you are returning items please ensure you include a note with your order number, full name and address and a brief explanation of the issue. This will avoid any delays when the item is received. If the issue is due to their error they will advise what postage level to use when returning an item if applicable.
I haven’t received my item, what should I do?
Please check your order to see the postal option that you chose. First Class (standard shipping) and First Class Signed For options can take up to two weeks to arrive. Even though Royal Mail are very good sometimes items can get delayed, especially at busier times of the year. If two weeks have passed please contact them by clicking here or call them on 020 8953 7833. Please make sure you include or have handy your order number. Replacements for non received items will not be sent until two weeks have passed from the dispatch date.
What is your refund/exchange policy?
You may return any non-personalised or non-custom made to order item with the exception of any Cremation Ashes/Urn Jewellery, within 14 days of receipt for a refund. Cremation Ashes/Urn Jewellery is not eligible for return due to the nature of the item. All items being returned must be in their original condition and packaging including any gift box.
Please note that they do not refund the gift wrapping.