What is the payment method?
Naylors accepts Credit/Debit Card, Amazon Pay, PayPal, and Laybuy | Buy now, pay later, no extra costs.
How can I track my order?
When your item is despatched, you will receive an email notification. If the service on which they’ve sent your parcel is tracked then the email will contain a reference number that can be used on the courier’s website:
Royal Mail: Enter your 13 character reference number, ending with “GB” on the Royal Mail tracking page. If the item was delivered, the time and the signatory will be given to aid you in finding your parcel. If the item was not successfully delivered, the time of the attempt will be given and the current status of the parcel. Naylors recommend arranging redelivery on the Royal Mail website.
DPD: Enter your 14 character reference number on the DPD tracking page.
How long does it take?
It can take 1-4 days for us to get an item recalled back from a shop to their central processing location but it can also be much faster than this.
Naylors will not despatch part of your order. They will wait until it is altogether at their central order processing location. You may want to place separate orders for items on the Find For You Service if you require other items sooner. Their customer services team would be happy to help with this over the telephone if you prefer.
When does Naylors despatch my order?
Naylors despatch many orders the same day if you place your order before 2 pm on a weekday. Some orders may be despatched a little later, up to 5 days from placing the order as the stock may need to be recalled from their stores via their Find For You Service.
What is the return policy?
Due to the requirement for people to stay at home during the coronavirus pandemic, they temporarily extended their returns policy. Items ordered on or after 23rd March 2020 and up to and including 30th June 2020 can be returned within 90 days of receiving them.
Alternatively, if it is to your advantage, they will also accept returns up to 28 days after their stores reopen from their temporary closure which began on 23rd March 2020.