What is the payment method?
OFFICE Shoes accepts major credit/debit cards, American Express, PayPal, Gift Card.
Can I change the details of my order?
Once you have received your confirmation email, OFFICE Shoes cannot change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.
What is your online return policy?
Items purchased online can be returned to OFFICE Shoes Returns Team or to their High Street stores, excluding concessions, within 28 days of delivery. All returned items must be unworn and in their original condition. To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return.
How long do returns take to process?
Once your item has been received back to OFFICE Shoes Returns Department, a refund or exchange will be processed within 1-3 working days. During sale periods, this may take up to 5 working days. You’ll be notified by email when your refund or exchange has been processed.
How will I know if an item is available for next day delivery?
Once you are in the checkout stage of their site, you’ll be able to see which delivery options are available to you. It’s at this point you’ll be able to see if your item is available for Next Day delivery.
How will my order be delivered?
UK Next Day will be delivered by Parcelforce and UK Standard will be delivered by Yodel. Your items will be out for delivery between 7 am and 6 pm Monday-Friday (excluding Bank Holidays). On receipt of the goods, a signature will be required. If nobody is available at the address specified, the courier will attempt to have the parcel signed for and left with a neighbor, a card will be left giving you the location of your goods.
International: Your items are sent by DPD. On receipt of your products, a signature will be required.
OFFICE cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.
Do I need to sign for my order?
All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.
Can I pay by gift card?
You sure can. All Gift Cards are valid for 2 years from the date of purchase or issue. Please be aware that they cannot accept part payment by Gift Card. Should you need to top up your Gift Card, this can be done online. Should your Gift Card purchase be refunded, this will go back to your Gift Card and not to the original method of payment.