Updated 3rd December 2024
5 Ratings. Average 4.5 out of 5 stars
Shop and get basille grey for $173 at Oliver Sweeney.
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What payment methods do you accept?
Oliver Sweeney accepts Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard, Maestro, AmEx & PayPal.
What currency can I pay in and how do I change what currency I pay in?
They currently support payments in GBP, USD, CAD, AUD, and EUR. You can choose which currency to shop in by clicking the relevant currency icon, just above the search bar on the website.
When will my card be charged for my order?
You won’t be charged until your item is dispatched from their warehouse, but money will be held as pending against your account once the checkout process is complete. Please LiveChat with them, email them at customerservices@oliversweeney.com or call them on 0800 622 6030 (free from a landline or a mobile) if you have any further questions.
Can I change/cancel my order once placed?
Yes. Please LiveChat with them, email them at customerserivices@oliversweeney.com or call them on 0800 622 6030 (free from a landline or a mobile)as soon as possible after placing the order, and they will do their best to help.
Can I get more information on a product?
They try to put as much information as possible on the website, but please LiveChat with them, email them at customerservices@oliversweeney.com or call them on 0800 622 6030 (free from a landline or a mobile) if you have specific questions.
How long will it take for my order to arrive?
Your order will normally arrive in 2-3 working days in the UK (though sometimes it can be quicker, they always endeavor to make delivery times as speedy as possible). For deliveries in Europe, please allow 5-7 working days; for the rest of the world 7-10 working days.
Can I change my delivery address?
Yes, if the order has not already been dispatched. If your order has been dispatched, then it will take one failed delivery attempt before the address can be changed. Either way, please LiveChat with them, or email customerservices@oliversweeney.com or call them on 0800 622 6030 (free from a landline or a mobile) to re-arrange this ASAP.
How can I track my order?
Once your order is placed, you’ll be sent a tracking number so you can monitor your order every step of the way. If for some reason your tracking number is missing, then please LiveChat with them, email them at customerservices@oliversweeney.com, or call them on 0800 622 6030 (free from a landline or a mobile) ASAP.
I have received a faulty item, what should I do?
They pride themselves on the high quality of their products, so any faulty items are unusual, and they are extremely sorry if they haven’t lived up to your expectations. Please email them any images of the faulty item and follow the normal returns process.
How long will my return/exchange take to be processed?
Once your return has been received, it should be processed within 72 hours. If your order has been returned with Collect+, please ensure the tracking number has been signed for before contacting them and allow 3-5 working days for your return to be processed. During the sale, to ensure you receive the item you like, they advise to purchase the desired item and return the one you had previously bought for a refund as the stock moves faster during this period.
How long will it take for my order to arrive?
Your order will normally arrive in 2-3 working days in the UK (though sometimes it can be quicker, they always endeavor to make delivery times as speedy as possible). For deliveries in Europe, please allow 5-7 working days; for the rest of the world 7-10 working days.
Phone
+44 0800 622 6030
customerservices@oliversweeney.com
Opening Hours
9 am - 5.30 pm, Monday - Friday
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Founded in 1989, Oliver Sweeney business has had a simple philosophy: create classic timeless styles with a modern twist of something special; design beautiful shoes, and have them made by the best shoemakers in the world (Italian as it happens) from the finest materials. They’re made to last a lifetime, and they are proud that theirs really do, and when they do show signs of wear and tear then they are here to help with a new pair or rejuvenate your old favourites.
Oliver Sweeney Homepage
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https://www.oliversweeney.com
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