I’m not at home during the day. How can I get my order?
If you can’t give a work delivery address when ordering your goods, a delivery card will be put in your letterbox, and the goods will be held at your local post office. Ruby Olive also give you the option to request that your parcel is left in a safe location through Australia Post if you wish.
What do I do if my order hasn’t arrived?
If you haven’t received your goods within the specified time, please e-mail firstname.lastname@example.org, and we can track your parcel.
What does the 60 Day LOVE Guarantee mean?
Ruby Olive offer 60 days to return or exchange jewels, unfortunately, this excludes earrings for hygiene reasons. Ruby Olive appreciate any and all feedback, so if something isn’t right, please tell them and they will definitely be able to help you out. Find out more about how to return jewels, and the LOVE Guarantee here.
What do I do if my necklace is too short or too long?
If the necklace has an adjustable chain clasp, you can always pop into your local craft shop and grab a short length of chain to add. And if it’s too long, you can tie one or several knots in each side, where the black rope is. This creates more of a trendy, choker style which might be preferable for some tops and necklines. Just don’t tie too tight, you might want to undo it as well!