What forms of payment method do you accept?
SalonSkincare accept payments through all major Credit/Debit Cards and PayPal.
Where does SalonSkincare ship?
SalonSkincare provides Worldwide shipping.
When will I receive my order?
Most of their UK orders arrive within 5-10 working days, or even sooner if you have opted for express or next working day delivery. Please note that orders are occasionally delayed due to the bank and public holidays, and it is recommended to allow extra time for your order to arrive during these periods.
To check the status and estimated arrival date of your order, please log in to My Account and view My Recent Orders for the most up to date information available. If your order has been dispatched and you haven’t received it, and it is past its estimated delivery date please email [email protected]
Has my order been dispatched?
They will always email you to let you know when your order has left Salon Skincare HQ, giving you peace of mind that your essential luxuries are on the way.
Of course, if your email has been lost in cyberspace (or you delete it by mistake) you can check the status and estimated delivery of your existing order at any time, by using the My Account page. Please log in to My Account and click on view my order to see the latest information they have.
Do you offer a nominated day or guaranteed Saturday service?
they understand how important it is to receive your order quickly, especially if you have purchased your luxuries for a gift or special occasion. Currently, they do not offer a nominated delivery or Saturday service.
Can I track my delivery?
If your order has tracking details, you will find this information on your order dispatch email. If this information is not on your dispatch email, there is no tracking number available. However, if you advise your local delivery office of your name and delivery address they will be able to confirm if your parcel is being held.
Can I cancel the order?
You have the right to cancel this contract within 14 days without giving a reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right to cancel, you must inform them of your decision to cancel this contract by a clear statement. Please ensure that the items you are returning are unopened and in any original packaging.
Unwanted goods need to be in pristine condition with any retail seals unbroken.