What to do if I receive a faulty/damaged goods?
Please contact them before returning goods as many problems can be solved before items are returned. If the goods need to be returned, a repair, refund or replacement will be offered depending on each individual case. To discuss your damaged or faulty item, please send an email to [email protected]
(please include your order number in the email). They aim to respond to your inquiry within 24 hours of receipt (Monday - Friday).
What is the packaging procedure for returning an item?
Please ensure your order is boxed securely and tape an envelope to the outside of the box containing your proof of purchase and reason for return. If you do not have your invoice please write your name, address, order number and reason for return.
What is the return policy?
They are happy to refund or exchange any product returned within 30 days of purchase (excluding delivery charges), as long as it is returned in its original state, unused and in its original packaging. Proof of purchase is required. If you are returning unwanted goods you are liable for the costs incurred in returning them.
Their returns address is:
Samuel Johnston Ltd (Returns Dept.)
Unit 7 Trench Park, Trench Road, Mallusk, Co. Antrim, Northern Ireland, BT36 4TY
All returned goods should be accompanied by a delivery note or proof of purchase. Please remember to enclose your name, address, telephone number and email address, and reason for returning the goods. All credits and/or refunds will be made to the original card used to purchase the goods and will be made in no more than 14 days of the refund being authorized.
What is the payment method?
Samuel Johnston accepts Visa, Visa Electron, MasterCard, Maestro, Amazon Pay, and Paypal.