What is the payment method?
Savannahs accepts Visa, MasterCard, American Express, Union Pay, JCB, and PayPal.
Can I cancel an order?
If you would like to cancel an order, a request must be made to [email protected]
within 15 minutes of placing an order, clearly stating your order number and reason for cancellation.
Savannahs will make every effort to accommodate your request. However, once an order has been submitted they cannot guarantee the purchase can be canceled.
Why was my order canceled?
You will receive a cancellation notification by email if your order is canceled. In most cases, an explanation will be provided in the email. However, in some cases, an explanation is not provided and cannot be requested.
What is the exchange policy?
Items can only be exchanged for the same style and cannot be changed for a different color, heel height, or style. Exchange is subject to availability of the requested size at the time your return order is received and exchange is processed.
They will do their best to ensure your exchange request is fulfilled, however, should the requested size not be available, a full refund including shipping costs will be issued to the original form of payment.
To guarantee the availability of your exchange, it is recommended to place a new order for the desired size.
Savannahs offers one exchange per order, based on stock availability. If you are still not happy with your exchange, you can return your order a second time and a gift certificate will be issued.