What payment methods do you accept?
Seraphine accepts all major Debit & Credit Card.
Will I be charged customs & Import duties?
Any customs or import duties will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, they have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Do you ship to PO boxes?
For security purposes, they do not deliver to PO boxes, Armed Forces or hotels.
Can I amend my order after placing it?
Unfortunately, they are unable to make changes to your order once it has been placed. If you have changed your mind, simply return the unwanted items for a full refund when they arrive and place a new order for the ones you’d like.
How do I return items from my order?
Orders placed on Seraphine.com with a UK shipping address are eligible for free Returns. For orders with shipping addresses outside the UK, returns postage is made at your own cost. Please visit: returns.seraphine.com to begin their easy returns process.