What is the payment method?
Seven Baby accepts VISA, Mastercard, American Express, Discover Card and PayPal.
When will I receive my email confirmation?
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
I never received my confirmation email, how can I get another?
There are a few reasons why you may not have received an email confirmation from Seven Baby. You may have misspelt your email address or your settings on your email account may have sent the email to your SPAM folder. Your email provider’s default settings may not allow their confirmation email to get through to your email account.
My credit/debit card keeps getting declined, why?
Your credit card can be declined for a number of reasons, below are some of the most common.
* Error 2010 Check your Security Code, you can read more about the Identification.
* Error 2046 Your bank is unwilling to accept the transaction, contact your bank or try again later.
* Error 2038 Your bank is unwilling to accept the transaction, contact your bank or try again later.
* Error 1000 The billing information provided does not match what is on the card. Seven Baby cannot override this, please double-check the information. If it still does not work, contact your bank. You will see pending transactions for every one of these errors you get, they will fall off within 2-3 days.
* Error 0 Your credit card number is invalid, or unsupported.
* Error 2004 This credit card is expired.
If it is anything but one of these errors, you can contact support for more information.
What is the return policy?
* All product returns require approval from Seven Baby customer service team within 14 days of receipt of product.
* Products must be shipped back at the customer’s expense.
* Upon receipt of returned product Sevenbaby.com will refund the purchase amount (on the credit card used for the purchase) minus (if applicable) any shipping and handling fees, insurance fees, or embroidery fees.
* Products that are not eligible for return and will be sent back to you at your cost and expense if received by Seven Baby.
* Items that are damaged/defective upon arrival.
* Seven Baby is unable to exchange any ordered product for a different product (style or colour).