What is the payment method?
Shoes.com accepts VISA, Mastercard, American Express, Discover Card, Diners Club, JCB, and PayPal.
How can I cancel my order?
Contact Shoes.com Customer Service toll-free at 1-888-200-8414, or from outside the U.S. at +1 617 451 2880 as soon as possible after placing your order. Please note that your order can only be cancelled during the processing phase. Processing time typically ranges from 1-5 business days. Once the order is shipped, it cannot be cancelled.
How long does it take to receive my order?
As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-3 days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from their warehouse(s) to your shipping address. Allow 3-10 business days for receipt within the United States. Receipt of international orders takes 5-14 business days.
How do I return an item that is defective or different from what I ordered?
If you believe you’ve received an incorrect or defective item, they’d like to make it right for you. Please give them a call at 1-888-200-8414 or email them at [email protected]
Why haven’t I seen my refund applied to my credit card?
While they may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company.