What are Shopbop‘s Ordering and payment process?
Orders are processed pending availability and credit verification. Orders placed on Friday after 7:00pm US CT (Central Time) will begin processing on the following Monday. Shopbop East Dane will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if they need additional information for credit verification. Delivery time does not include Sundays or holidays.
What are refunds issued for?
Refunds are issued for missed guaranteed shipments and will be processed by Shopbop East Dane within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account.
What payment methods do Shopbop accept?
Shopbop accepts Visa, Master Card, American Express, Discover, JCB, Diners Club, UnionPay and Alipay.
Do Shopbop offer Gifts Services?
If you have chosen to purchase gift-boxing for your order, Shopbop will wrap your items in tissue paper and place them in a structured, white box featuring Shopbop | East Dane’s signature logo. If you choose to include a gift message, your message will be printed on a card and included with the box. The recipient will receive a blank invoice with the return form. However, Footwear cannot be gift-boxed.