What is Skin Care by Alana payment method?
Skin Care by Alana accepts VISA, Mastercard, American Express and Discover Card.
Where does Skin Care by Alana ship?
Skin Care by Alana ships within selected countries provided during checkout.
What is your return policy?
Please read Skin Care by Alana’s return policies below prior to submitting a request for return:
* Skin Care by Alana abides by the policy of each manufacturer it sells. If the brand you are purchasing does not accept returns, Skin Care by Alana cannot accept the return.
* Eligible products may be returned within 30 days of delivery to the customer.
* Shipping on any return is at consumer cost.
* Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange, store credit, or refund.
* All returns are subject to a 15% restocking fee in addition to the cost of shipping. Skin Care by Alana will not issue an exchange, store credit, or refund until the product is received and reviewed.
* Products cannot be returned due to allergic reactions.
* All sales on clearance items are final and not eligible for return.
My product arrived defective or leaking?
They are so sorry that your package was mishandled by the shipping carrier. Please contact them at [email protected]
within 48 hours of receiving your order if your product has been damaged or is defective.
My package is lost, what should I do?
They are so sorry your package was lost by the shipping carrier. First, ask your neighbours if your carrier left the package with them. Second, call your local post office to check on the shipment.
What if I placed an order and need to cancel it right away?
You must call within one hour of purchase to cancel an order. Since they are set up to ship orders ASAP to please their customers, you must cancel an order within one hour of purchase to guarantee it is not fulfilled.